By requesting or subscribing to our service you agree to our terms & conditions with a minimum term of 12 calendar months from the date of the 1st wash of your bin/s. Cancellations made before the end of 12 months will result in 50% of the remainder of the year to be paid, this will be to cover administration costs as well as the extra work necessary to carry out the first clean.
Bills will be delivered by hand as accounts reach a set amount and are not delivered at every wash (usually every 2-4 washes, depending on how many bins are being serviced)
Payment must be made within 21 days of receipt of your bill. Reminders may, at our discretion, be charged at £2 each, delivered every 28 days, until your account is up to date.
Payments are strictly by cash to the operative, face to face card transactions or bank transfer. Bin/s must be left out, without being refilled or any litter placed in them, until the end of our working day, (5.00pm). Any animal faeces or cat litter must be bagged and tied before being placed into your bin, or regrettably, we must refuse to clean it on health and safety grounds. in both instances, you may still be charged for us to attend. If you have paid in advance & we cannot reach you, due to adverse weather, breakdown or our annual holiday we will extend the period of time to ensure you receive the full amount of washes you have paid for.
On expiry of an advance payment, we will notify you with a hand delivered reminder, inviting you to maintain advance payments in order for you to receive the discount that comes with it. Without a further advance payment we will continue to wash your bin/s, billed retrospectively unless you give us notice of cancellation.
Any cancellation must be by email and given 28 days in advance with any outstanding monies owed, paid within 14 days of cancellation being given. An acknowledgement of cancellation will be sent by return email.
To summarise, leave your bin/s out & empty, we will wash them for you and drop a bill when it's due.